Hyderabad to have ‘Ward Administration System’; what is it and how will it help people?

The Minister for Municipal Administration KTR said the the new system will be in place in the city by the end of May.

ByRaj Rayasam

Published May 04, 2023 | 9:42 AMUpdatedMay 04, 2023 | 9:52 AM

MA&UD Minister KT Rama Rao at a meeting to review progress on the Ward Administration System in Hyderabad.

A Ward Administration System will be in place in Hyderabad by the end of May, Municipal Administration and Urban Development (MA&UD) Minister KT Rama Rao said on Wednesday, 3 May, at a meeting with officials to review the proposed system.

The meeting was held at the newly inaugurated Dr BR Ambedkar Telangana State Secretariat where KTR, as the minister is referred to, spoke about the state government’s reasons and goals for the new system.

Recalling steps taken by Chief Minister K Chandrashekar Rao to decentralise governance, KTR said that new districts, revenue divisions, and mandals were created towards this end.

With these moves, he noted, the state government was successful in bridging the gap between the people and the administration through the newly-formed municipalities and gram panchayats.

Now the Ward Administration System will further the vision of the chief minister, he said.

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What is Ward Administration System?

The proposed Ward Administration System is yet another means of bringing the government closer to the people and improving the ease of citizen interaction with the local administration.

Instead of going all the way to the Circle or Zonal Offices, the new system helps people to approach Ward Offices located nearby to get their government-related work done, to lodge complaints, as also to give suggestions to the state government, KTR said.

He said that this will help the government know of people’s grievances quickly and resolve them.

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How many Ward Offices?

The Ward Offices will be established in 150 wards of the Greater Hyderabad Municipal Corporation (GHMC) limits in Hyderabad.

About 10 officers will be available at each Ward Office. And an official of the assistant municipal commissioner cadre will be in charge of the Ward Governance System.

Officials from the Sanitation, Power Supply, Roads Maintenance, Entomology wing, Veterinary wing, Town Planning, Water Board, and other wings would be attached to him.

Besides ensuring the implementation of the state government’s programmes on the ground, the the officials will receive complaints from people and resolve them.

May-end deadline for launch

The MA&UD minister directed officials to put in place the Ward Administration System by the end of the month and to prepare the teams, consisting of staff personnel, which will be assigned to the Ward Offices.

The chosen officials will immediately be trained in the objectives, aims, the way it will function, and other aspects.

He asked officials to ensure that the design of the Ward Offices is uniform and citizen-friendly.

The Minister said that the Ward Offices have to be interconnected using technology and also utilise social media.

KTR said that the Ward Administration System will ensure that there are no delays in delivering municipal services to the people.

Special Chief Secretary of MA&UD, Arvind Kumar, Hyderabad Metropolitan Water Supply and Sewerage Board’s (HMWSSB) Managing Director Dana Kishore, GHMC Commissioner DS Lokesh Kumar were among those who were present at the review meeting.