Mangaluru airport adjudged best in under-five million passenger category

Mangaluru International Airport (MIA) handled 19,27,466 passengers in the calendar year 2023 recording a 14.17 percent growth from the previous year where it handled 16,88,287 passengers.

MIA handled its highest-ever passengers (2,03,654) in December 2023, since it started commercial operations on 31 October  2020.

The airport has taken steadfast steps to emerge as a public asset of choice for people of coastal districts of Karnataka and the neighbouring district of Kasaragod in Kerala.

An airport service quality (ASQ) customer satisfaction rating of 4.94 on a scale of 5 and passenger complaints of 0.055/1000 passengers reaffirms the airport’s commitment to ensuring passenger satisfaction and convenience, the release said.

The thrust on smooth operations with supporting infrastructure, enhanced passenger experience, services, MIA Super App (Adani One), customer relation management tool for quick resolution of online passenger grievances, passenger engagement activities and environment-friendly measures are the initiatives that pushed MIA’s case before the jury for the coveted award, the release said.

The airport will continue and better these endeavours in 2024 also, the release added.

Also Read: Wings India 2024 sees 7 major announcements

(Disclaimer: The headline, subheads, and intro of this report along with the photos may have been reworked by South First. The rest of the content is from a syndicated feed, and has been edited for style.)