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DGCA issues show cause notice to Air India for inordinate flight delays

On 30 May, passengers of a San Francisco-bound Air India flight from Delhi faced a harrowing time due to an inordinate delay.

ByPTI

Published May 31, 2024 | 6:52 PM ⚊ Updated May 31, 2024 | 6:52 PM

Air India Express

Aviation watchdog DGCA on Friday, 31 May issued a show cause notice to Air India for inordinate delay of at least two international flights and failure to take due care of passengers.

The show cause notice also comes when passengers of a San Francisco-bound Air India flight from the national capital, originally scheduled to take off around 3.30 pm on 30 May, faced a harrowing time due to an inordinate delay.

In the show cause notice, the regulator mentioned the inordinate delay of two international flights – AI 183 from Delhi to San Francisco on 30 May and AI 179 from Mumbai to San Francisco on 24 May.

An official said Civil Aviation Minister Jyotiraditya Scindia took cognisance of the flight delays and inconvenience caused to passengers, following which the DGCA issued the show cause notice.

Also Read: ‘Scared and cried loudly’: Air India Express flight passengers recall harrowing moments after engine fire in Bengaluru

Both flights were delayed and passengers suffered discomfort due to insufficient cooling in the cabin.

Further, repeated incidents of passengers being put to discomfort by Air India in violation of DGCA norms have come to the notice of the regulator, as per the show cause notice.

The regulator also noted that Air India is “time and again failing in taking due care of passengers”, and not complying with its provisions related to “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights.”

“Air India is hereby called upon to show cause as to why enforcement action shall not be initiated against the airline,” for the violations, the regulator said.

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