Published Nov 13, 2026 | 5:53 PM ⚊ Updated Nov 13, 2026 | 5:53 PM
Home Minister Ramesh Chennithala said the initiative would improve the functioning of his office and prevent delays.
Synopsis: The Keralam Home Minister’s office has introduced two digital portals, HM Acts and HOMeS, to enable citizens to track complaints and receive updates on action taken through their mobile phones. HM Acts registers petitions online and forwards them to the concerned police stations through iCoPS, while HOMeS provides daily FIR details, real-time crime statistics and alerts on cases requiring urgent attention.
People who submit complaints to Keralam Home Minister Ramesh Chennithala can now track the progress of their petitions on their mobile phones, receive updates on action taken and know when their grievances are resolved.
The Home Minister’s office has introduced a digital system through two portals, HM Acts and HOMeS, connecting the office with the day-to-day operations of the Kerala Police. The system does away with the need for complainants to repeatedly call or write to the Minister’s office or visit police stations to find out what happened to their petitions.
Under HM Acts, every petition received by the Home Minister is registered online and forwarded to the concerned police station through iCoPS, the software used by the Kerala Police. Based on the nature of the complaint, the police are issued appropriate directions to take action.
Applicants who provide their mobile numbers receive an SMS with a link to check the status of their petitions. They are also notified when a complaint reaches its final stage of resolution.
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The second portal, HOMeS (Home Department Operations, Monitoring, and e-Services), gives the Home Minister real-time access to police operations and crime statistics across the State.
Its crime-tracking dashboard provides daily details of FIRs registered across Keralam, eliminating the need for the Minister’s office to seek separate reports from individual police stations. The portal also generates special alerts on cases requiring urgent attention, including incidents involving missing children.
Safeguards have been built into the system to prevent the disclosure of sensitive crime-related information and personal data.
Chennithala said the digital initiative would improve the functioning of his office and prevent delays in addressing public complaints. He urged people submitting petitions to provide their mobile numbers to receive updates and track the progress of their complaints.
The State Police Chief has also instructed all police stations to act swiftly on serious complaints, the Minister said.
(Edited by Dese Gowda)
