He directed district collectors to prioritise speed in the delivery of services and grievance redressal to build public trust and confidence.
Published Dec 18, 2025 | 4:12 PM ⚊ Updated Dec 18, 2025 | 4:12 PM
Andhra Pradesh Chief Minister N Chandrababu Naidu.
Synopsis: Andhra Pradesh Chief Minister N Chandrababu Naidu acknowledged that the people in the state are not fully satisfied with his government’s performance, despite positive indicators in some areas. Naidu pulled up district collectors, emphasising the urgent need to enhance the “speed of delivering governance” and improve public satisfaction levels at the grassroots.
In a frank admission, Andhra Pradesh Chief Minister N Chandrababu Naidu acknowledged that the people in the state are not fully satisfied with his government’s performance, despite positive indicators in some areas.
Speaking at the fifth District Collectors’ Conference held at the State Secretariat in Amaravati on Wednesday, 17 December, Naidu pulled up district collectors, emphasising the urgent need to enhance the “speed of delivering governance” and improve public satisfaction levels at the grassroots. He said it looks as though the collectors are the stumbling blocks in the delivery of services to the people.
Naidu, addressing the gathering of district collectors, senior officials, Deputy Chief Minister Pawan Kalyan, and cabinet ministers, made a candid admission about ground realities.
“You may think you are doing the best for the people. But the ground reality is different. The people are not happy with us,” he stated. He reiterated, “The people are not happy with us. We need to enhance the public satisfaction with government services.”
The chief minister stressed that mere statistics are insufficient. While expressing satisfaction with a 92 percent approval rate in pension distribution, he cautioned that “numbers alone will not serve the purpose.” He directed collectors to prioritise speed in the delivery of services and grievance redressal to build public trust and confidence.
Describing district collectors as “ambassadors of the government,” Naidu said their performance directly reflects on the administration. He urged them to foster a “competitive spirit” for excellence, adopt data-driven decision-making, and improve work culture, including prompt file clearances.
“On the lines of speed of doing business, district collectors should adopt speed of delivering governance to achieve the highest satisfaction among people,” he advised.
Naidu also announced plans for surprise visits to districts beginning January 2026 to personally assess field-level grievances and service delivery. He underscored the importance of employee behaviour, digital literacy, and making all government services available online by 15 January, including promoting WhatsApp Governance to reduce office visits.
The conference, a key platform for reviewing welfare, development, and administrative performance, also covered topics like utilising Central funds, expediting civil works, and capacity building for employees through online courses. Naidu emphasised accountability, suggesting measures like blockchain tracking in the revenue department and blacklisting underperforming agencies.
(Edited by Muhammed Fazil.)
