Bengaluru police to adopt corporate-style outreach

Karnataka By Bellie Thomas November 25, 2022 Read the article

Surya Prakash was mentally prepared for a stressful long haul when he approached the police to report the theft of his car on 10 October.

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However, at the station, Prakash briefly reported the matter, and in 10 minutes he was heading back to the parking lot with two officers.

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He received a call from the station three days after the complaint was lodged informing him that the car and the alleged culprit had been tracked down.

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Prakash’s experience was not an aberration, South First has learnt.

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When Sameer Ahmed’s Flipkart delivery bag went missing with its contents, police arrived in 30 minutes and promptly filed an FIR.

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“It instilled confidence in my employer, who would otherwise have recovered the loss from me,” said Ahmed.

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This change was inspired by Inspector LY Rajesh’s visit to a car showroom where he was asked for feedback on his experience.

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He, along with friends, started a website, www.darpana.net in February 2022 to collect feedback from “every complainant/citizen visiting the station.”

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He was aware that the feedback alone will not usher in the corporate professionalism.

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To provide a streamlined experience to those visiting the station, the team drew up a set of guidelines for themselves.

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The Bandepalya police’s initiative has caught the attention of senior officers. There are plans to expand the model across the city.

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